Category Archives: Customer Service

FFX Tools Easter weekend update

It sounds like our encouraging pre-Easter tweet did the trick for FFX Tools weekend at Brands Hatch for the Super Bike Championships when they were tooled up (pardon the pun!) with two of our very handy short term rental credit card machines:

Here’s what they told us:

“The weekend turned out to be really good – once the rain cleared and 35,000 people visited for a long weekend of Super Biking. The terminals were just fine with no hang-ups or issues at all.”

We hope the sun keeps shining for their next event in two weeks time and that the other Super Bike Championship events they will be attending around the UK throughout the summer go equally as well!

FFX Tools fired up for the British Superbike Championship

FFX Tools And MoreSpring is in the air and at PDQ Machines HQ that means one thing – a leap in requests for our famous short term rentals for all those open air events and festivals taking place up and down the country.

And just one of those requests has come from FFX Tools And More, suppliers of high quality tools, fixings and building supplies, who will be spending their Easter holidays with their own FFX Yamaha team at Brands Hatch for the British Superbike Championship.

We’ll be supporting their retail endeavours by providing them with two of our trusty short term rental credit card machines while they experience “four days of breathtaking drama” and we hope four days of breathtaking takings too! Here’s what Adrian Walker their Senior Sales Executive told us:

“PDQ Machines is supplying FFX Tools with credit card terminals for our stand at the British Superbike Championship which starts at Brands Hatch over the long Easter weekend, 18 to 21 April, and then moves to other venues all around the country through the summer so we need two short term rental machines for the duration of each event.

FFX Tools Website

They’ve come up trumps for us yet again and we’re confident that the terminals they’ve recommended, which use GSM/GPRS with complimentary back-up SIM card, will be the perfect solution for this jaw-dropping (and very busy) four-day event that attracts around 20,000 people.

Our experience of PDQ Machines hands-on customer service means we know that should any technical problems arise during the championship they’ll be at the end of the phone to help out and ensure we are able to continue trading.”

If you’re planning to go to this petrolheads’ paradise over the Easter break to cheer on FFX team riders Ian Hutchinson and Andy Reid or maybe Shane Byrne, Josh Brookes or Tommy Bridewell on Paddock Hill Bend, Pit Straight or Hailwoods, be sure to check out FFX Tools stand and their market-leading prices.

Brands Hatch Superbike Championship

Look out for an FFX Tools And More update on the PDQ Machines Blog…coming soon.

Why you shouldn’t rent an EFT 930 Terminal

EFT-930-TerminalFrom April 2017 the EFT 930 terminal cannot be used under the latest regulations. Because by then these terminals, which are PCI PED 1.3 products, will not be compliant. So what do we mean by this?

Early Security Standards

Prior to 2004, each credit card brand policed their own PIN Entry Device (PED) requirements for security. In 2004, Visa and MasterCard collaborated to align their specifications and PCI PED was born.

Subsequently additional card brands collaborated. The PCI SSC (Payment Cards Industry Security Standards Council) was formed in 2006 with the PCI-DSS (Data Security Standard) standard in its scope. PCI PED was brought under the PCI SSC umbrella in September 2007.

The initial release of PCI PED, call it version 1.0, harmonised the requirements of Visa and MasterCard and provided a security baseline that the card brands felt represented a minimum level of security required in any PIN accepting device.

Maintaining Security

As security threats have evolved, PCI PED has been enhanced to maintain a balance of compliance and expense. PCI participants have agreed that, in general, PED security will be updated at least every three years.

As these changes are made, the PCI SSC (Payment Card Industry Security Standards Council) publishes the transition dates between versions. They usually publish a date whereby the previous version can no longer be certified, as with the EFT 930 Terminal, as being compliant with the current version of the standard and a second date when that product can no longer be purchased.

PCI PED version 1.3 devices are no longer certified but can be sold until December 2014, such as the EFT 930 Terminal range.

What this means to you the Retailers

So why should a retailer making a product purchasing decision today care about the difference between products approved for either PCI PED versions 1.3 or 2.0. The most fundamental answer is to reduce the risk of compromise and to extend the serviceable life of the product selected today.

EFT-930-Terminal

EFT 930 Terminal

In other words EFT 930 Terminal products are no longer compliant and a classed as “Old Stock”.  Here at PDQ machines all machines we currently rent are PED 2.0  and so will be compliant until 2020.

Why is this happening?

All changes to the PCI PED standards are driven as a result of actual product attacks that are detected in the field, by an analysis of criminals increasing skill and sophistication and by the ever decreasing cost of technology. As technology capability continues to increase and technology cost continues to decrease, the risk – reward ratio continually changes.

When you purchase the latest version PCI PED certified product from PDQ Machines, you are ensuring that the device can withstand the latest generation of attacks and will remain sufficiently secure for the longest period of time. (Note:  it is quite possible that an attack will be mounted that forces PCI to alter the current dates for installation and usage of a particular version of device.)

In closing, it is PDQ Machines’ strong recommendation that any retailer making a device purchase decision in 2014 seriously considers the risks associated with purchasing a non-PCI version 2.0 device and that any organisation selling or hiring to new customers a EFT930 Terminal product or non PCI 2.0 device after April 30th 2014 should be reported to Visa and Master Card.

Technically PCI PED version 1.3 devices like EFT 930 Terminal range, can be installed during the first quarter of 2014, but it should be remembered that the initial requirements of PCI PED version 1 were written in 2004 and the sophistication of technology and skill of criminals has progressed significantly since then. So click here to ensure your new credit card machine not only complies with the legislation but is a great deal as well!

 

How to accept a Credit Card Payment

credit-card-paymentsSay you’re at a show and a customer is interested in your product, but he’s spent all his cash.  “Do you take a credit card payment?” he enquires.

It’s the sales you lose by not having a credit card machine that you should worry about, but whether the fear is real, it’s hard to quantify.  More and more customers like to pay by credit card.

People like a credit card payment because it gives them security. However, would the potential extra sales cover the costs of setting up to receive payments by card?  There is no doubt that it will cost you money, and time too, as credit card processing providers won’t give prices until they have risk-assessed your particular business, making shopping around for the best deal a time consuming process. However, PDQ Machines offer their customers a competitive rate and a straight forward order form through their website which in turn cuts down the time spent shopping around.

Electronic payments have advantages that outweigh the disadvantages of handling cash.
To receive credit card payments, you need a terminal to transmit the cardholder’s details to the acquiring banks, and a merchant bank account to receive credit card payments.

Merchant Accounts

Credit-Card-Machine

Credit Card Machine

The merchant account ‘acquirers’ process the credit card payment for you.  PDQ Machines offer both the terminal and the merchant account facilities. You can have a merchant account that covers face to face and CNP (cardholder not present) telephone sales and eCommerce (Internet sales). Therefore, if you are already with an acquirer and you are in need of an extra machine for a Short Term Rental, then PDQ Machines has a solution for you that can help you take sales at shows .

There will be, a monthly minimum service fee, transaction charges, PCI Compliance charges and authorisation charges, however PDQ Machines do not charge a set up fee.

Credit card payment transaction fees are charged as a percentage of the transaction value, while debit cards are charged at a flat rate. Some providers make separate charges for services such as statements and set up fees.  

Many acquiring banks and terminal providers’ want to assess the business before they’ll give a price.  They look at many factors, including how long you have been trading, turnover, proportion of credit/debit cards, and risks of fraudulent and/or disputed sales.  They may run credit checks, and ask for references. It’s a long process – could be from 2 to 8 weeks, so allow plenty of time to set this up before, say, a show. PDQ Machines are currently working on a time frame of between 5-11 working days depending on the type of business.

PDQ Machines acquirer partners will still have to see how long you have been trading, turnover, proportion of credit/debit cards, and risks of fraudulent and/or disputed sales and will run credit checks, and ask for references but we are only one of the providers that will offer you a price before all this happens.

PDQ Machines can set up your account to accept credit card payments but not commit you to hiring or buying a terminal on a permanent basis.  You pay a small monthly minimum merchant service charge (MMSC) account management fee per month and then hire a terminal on a short term rental when needed.

Price is not the only consideration, therefore, when choosing a merchant account provider, make sure that they are a reputable business.  Check that they are known to the leading credit cards, Visa and MasterCard, and perhaps ask contacts about their experience with providers.
Chip and Pin Terminals

credit-card-payment-terminal

Credit Card Terminal

As well as a Merchant Account, you will need a terminal to process the credit card payments.  In a face-to-face transaction, the favoured equipment and soon to be industry standard is the chip-and-pin terminal.  It’s the most secure system because it authorises the transaction before it takes place, then the customer endorses it with a PIN number.  To receive the authorisation, the terminal must be connected, either by telephone or broadband, to the bank’s computers. The machine prints a receipt for the customer, and saves a sales list for the trader.  At a show, you’re unlikely to get landline connections, so you need a mobile chip-and-pin credit card payment terminal.

Chip and pin terminals can be rented or bought.  If you buy, you still need to pay monthly telephone charges.  Rental fees  may or may not include telephone charges, so check this.

Mobile phone alternatives

There are some options based on mobile phones.  They cost less to set up, but are more risky, because they generally don’t offer the trader indemnity against fraudulent transactions.  They also don’t provide the customer with a printed receipt, although some offer the option of an e-mailed receipt.  Since a common reason for chargebacks is that the card holder doesn’t remember the transaction, this makes these solutions risky.

Show Organisers Process Card Payments

Some event organisers make arrangements to accept credit card payments on behalf of exhibitors.  This means that stallholders don’t have to worry about hiring terminals  and setting up merchant accounts : the show organiser does all that.  There is a high cost involved, but it could be modest compared with setting up credit card payment services  for one show only.

Increasing numbers of customers prefer credit card payment, either because they’re run out of cash, or for the protection a credit card offers them on higher-value purchases.

Only you can tell whether you can generate enough turnover to justify the costs.  Furthermore, only you can tell how many sales you might lose if you don’t take cards.  Why not go to the PDQ Machines website to get more information, just click here

Short term rental credit card machines for Zaini Hats this Christmas

Zaini Hats LogoWe recently received a glowing testimonial from one of our customers, Zaini Hats, run by Miranda Harper, about our short term rental credit card machines.

As you can imagine this is a key PDQ Machines service at this most wonderful and busy time of the year. And as Zaini Hats sell very stylish woollen hats, ski hats and beanies (don’t just take our word for it, visit their website!), they’re very busy right now. Here’s what Miranda told us:

Zaini Hats homepage

“We’ve been using PDQ Machines‘ credit card machines for the last three years for our small independent business, Zaini Hats, and have never had any problems. We use their credit card machines most weekends of the year.

PDQ Machines are very efficient at catering to all our needs and never fail to pick up the phone. Customer service is exceptional which is important when you use credit card machines regularly and may need help with them now and then.

We hire some extra short term rental terminals over Christmas and they give us the most competitive rate we can find. They even send us free till rolls!

The best option for credit card machines by a long shot. We use our credit card machines all around the UK and have never failed to pick up reception and process payments, unlike other credit card machines we’ve used that rely on one network.”

Find out more

If you need some extra credit card machines this festive season either visit this page or get in touch through our website.

11 ways to maximise Christmas sales from PDQ Credit Card Machines

Christmas-with-pdq-machines

Christmas Sales

Christmas is usually a godsend for businesses, particularly those in retail, leisure and hospitality. But retailers are likely to have to work harder than ever for every penny. Follow PDQ Machines’  tips to help you make the most of your potential sales this Christmas.

  • Negotiate with your suppliers. Everyone’s feeling the pinch, so there are good deals to be had even with your credit card machine supplier. What can your suppliers offer you this Christmas, in terms of price, credit limits and payment terms? Many firms are tightening their credit control, but if you are a valued customer, they are likely to be flexible.
  • Don’t order too much stock. Be realistic about what you are likely to sell – the last thing you want is unsold stock you have to let go at ridiculous prices. Start thinking about the January sales now, as people are likely to be saving their cash and credit cards for New Year bargains.
  • Create a festive feel as your customers will appreciate seasonal jollity. Window displays, decorations and even Christmas music can take people’s minds off their worries, raise a smile and generate goodwill.
  • Value good customers. Show your regulars that you appreciate their custom by sending cards or e-cards if you’re on a tight budget. Include discount vouchers and invite your best customers for a Christmas drink or meal. One tip is don’t charge them a credit card machine fee!
  • Understand your customers’ budget constraints. Take a lesson from the budget retailers offer low-cost alternatives, discounts and special offers where you can and consider selling gift vouchers as well – many people are likely to give them so their friends and family can take advantage of January sales.
  • Promote your best offer. Whether it is in the local press or on the internet. Draw attention to your most enticing offer. Once people are through the door, you can introduce them to your full range of goods and services including your ability to take their money via a credit card machine.
  • Throw in a little extra. If you serve food and drink, offer complimentary mince pies or Christmas pudding. If you own a shop, offer to gift-wrap items free. People will appreciate the gesture and may recommend you to friends.
  • Use your surplus space. Some retailers generate extra revenue by using surplus space (such as car park space, for example) to display and sell seasonal products, such as Christmas trees, cards and wrapping paper. If you have the space, products and the footfall, take advantage of it.
  • Check your staffing levels. Make sure you have enough staff to make every sale you can – don’t risk losing customers because they’re stuck in a queue or left hanging on the phone. Advertise seasonal posts to students or invite existing staff to earn extra cash by working overtime. And ensure you train them properly especially on how to use the credit card machine.
  • Maximise online sales. Online retail has grown this year. If you use your website to promote your business or make sales, make sure your offer is clearly displayed and people can easily make purchases or enquiries. Ensure the site is search engine optimised and consider a Christmas pay-per-click advertising campaign. If you are an online retailer check out our costs for credit card processing compared to what you’re paying!
  • Get a great deal on your ability to take credit and debit cards, especially if you’re taking a mobile pdq machine to Christmas Fairs. And don’t forget to do things in advance. We can offer you a complete set up for a credit card machine fast and at a great price.

So there you have it. Have a great Christmas Sales, a good break and face 2014 in a positive way. PDQ Machines are here to help your success. Find out more by clicking here .

JellyRolls jolly happy with our credit card machines

PDQ Machines had a huge presence at the recent Baby and Toddler show held at Glow, Blue Water Shopping Centre between 11 and 13 October. We supplied over 20 credit card machines for 10 companies attending this event:

• Babycare of DagenhamJellyRolls Advert
• Casa chicos
• ClassSpace
• Feed me mummy
• Fill n Squeeze
• Jellyrolls
• Giliangladrag
• Kids Company
• Playtoes
• Tiggi and Toggi Moses Baskets

The Baby & Toddler Show provides expert advice for new parents that want to give their baby the best start. And come with the added bonus of hundreds of unique and useful products not available on the high street.

The show is held twice a year and our credit card machines had an equally strong presence six months ago at their April event.

Over 150 top brands and products were on show for new Mums and Dads to test, try, compare and buy. And speakers gave expert advice on key topics such as sleeping, feeding, budgeting, nutrition, first aid.

Hayley of JellyRolls, a Leicester-based company selling designer clothes and shoes for children, said: “Thank you for excellent service – and for helping me on the Friday when I had no signal. You were brilliant. Thanks!”

In fact Hayley was so pleased with PDQ Machines‘ top-notch customer service that she’s going to use our short term rental credit card machines at four more shows. Thanks Hayley!

Benefits of mobile credit card machines

If you accept credit cards, you need a credit card machine to ensure your business can bank more sales. If your business extends beyond the confines of brick and mortar, you will be taking payments at client locations, on-line or open-air events. If you can use a credit card machine from any location where there is mobile service, you will do more transactions.

Your mobile phone plus a mobile credit card machine will give you real-time validation and payment processing, low rates and fees for each transaction and on-line account management.

If you can take different forms of payment, you will boost revenue. The best credit card machine  processing services let you to take different forms of payment. Also, the best services let you make sales in various locations. You should be able to accept payments on-line or at remote locations without access to the internet. The best credit card machine processing services empower you to accept all forms of payment at any time. So they need to handle credit cards and debit cards.

Fraud protection is another important factor as you select from the competing on-line credit card machine suppliers. The right service will protect you from fraudulent customers by using Address Verification Services. It will also use VeriSign SSL Certificates.

The best credit card processing companies take a number of forms of payment, and let you receive payments from anywhere. The best also provide protections against security and fraud.

Credit Card Machine Processing: What to Look For

The criteria to consider are as follows:

  • Pricing

  • Several fees determine the real cost of using any credit card machine service. Aside from setup fees and monthly service fees, there are also fees each time you process a debit or credit card. The per-transaction fee is typically composed of two elements, the base rate and the processing rate. These vary by the payment gateway and merchant account you use. While one service may have a low per-transaction fee, the authorisation rate may be high. Calculate your average sales to find out which combination is the best for you.
  • Average Approval Rating

  • How quickly a credit card machine supplier approves applications? What is the application fee? Out of all applicants what percentage are approved?
  • Cost per Month

  • What are the monthly costs with one statement, charge-back and gateway fee. The best providers charge low fees and communicate about on-going fees and charges.
  • Start-Up Cost

  • How much it will cost to establish a merchant account and set up a payment gateway?
  • Account Set-up Time

  • The best credit card machine suppliers give great service and approve applications and establish merchant services accounts within 3 working days.
  • Customer Service

  • If a credit card machine company doesn’t offer a same or next day service seven days a week, it is probably not the best choice.
  • Internet Based Features

  • Merchant account should provide an on-line payment gateway. They should also support more than one type of virtual terminal.

With these points in mind, you will be able to pick the best credit card machine processing service. We are confident that we are one of the best credit card machine suppliers in the UK. We say so because of our great service ethos. PDQ Machines knows when a credit card processing service is fair. We also can spot abusive transaction fees. We can help you sidestep hidden traps and duck outrageous fees.

Just contact us here to get a great deal and great service.

Credit card machines for Cowshed

Cowshed Carnaby StreetLast month PDQ Machines raced around central London to get new credit card machines installed for Cowshed.

Cowshed provide: “An holistic range of products and treatments, all bound together through our continued use of natural botanicals from sustainable resources containing the highest quality essential oils.” In other words, excellent quality skincare and assorted products that smell really nice…

Machines were installed in a moo-ment!

Simon Pond, Director at PDQ Machines, explains what happened: “We upgraded Cowshed’s credit card machines to our super fast PDQ Machines and our high quality customer service. This involved whizzing around London to their East End store in trendy Shoreditch, their West End outlets in Carnaby Street and Oxford Street and yet another stylish store in West London, Clarendon Cross (close to Holland Park).

At PDQ Machines we’re all about taking customer service for payment solutions to a new level, so we personally visited each Cowshed store and installed each one of their credit card machines for them.”

Find out more about our credit card machines

For more information about our credit card machines and our range of payment solutions please click here or please browse around our website. If you need any advice or information please call us on 0845 271 3222.

A PDQ Machines Masterpiece

Urban-Caprice-LogoFor the third year in a row we supplied nearly twenty short term rental PDQ Machines to event makers Urban Caprice at annual arts fair, Masterpiece.

Masterpiece 2013 was held between 27 June and 3 July on the impressive grounds of Chelsea Hospital, home to the famous Chelsea Pensioners.

Security is on red alert as millions of pounds’ worth of art and antiques are on display for the seven days of the fair. Meanwhile our trusty PDQ Machines were in regular use as thousands of visitors enjoyed the dining at Scotts, The Ivy, Mount Street Deli and Le Caprice.

image015

And although PDQ support was only a phone call away, it wasn’t required, as Janice of Urban Caprice explains: “We were really pleased with PDQ Machines’ support at Masterpiece. We’ve used their machines many times before, and they never fail to deliver. All of their machines worked perfectly for the seven days of the fair which meant a seamless service in all concessions as well as plenty of delighted customers.”

Need a credit card machine for a summer event?

It’s easy to apply online – just follow this link